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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Cathy Hyder

July 24, 2026

5  out of  5
rating by Cathy Hyder
"Erica was most helpful in moving the process along to get the windshield replaced on our Range Rover. She was in constant communication and we were able to get someone scheduled for the next business day. Her attitude was always positive and she shared knowledge of different options to get a quality installation that we would be pleased with. I am so thankful for our State Farm family!"
We responded:
"Thank you so much for your feedback and your 5-star review. We appreciate your business!"
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Larry Pinkston

July 17, 2026

5  out of  5
rating by Larry Pinkston
"Erica went the extra mile helping me get a response from the claims adjuster."
We responded:
"Thank you, Glad we could help!"
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Kevin Brooks

June 30, 2026

5  out of  5
rating by Kevin Brooks
"Erica fosters excellence in customer service helping answer questions and creates a friendly environment without the stress meeting insurance needs specific to the customer needs."
We responded:
"Thank you so much for your review. We are glad we could help!"
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Letha Grindstaff

June 12, 2026

5  out of  5
rating by Letha Grindstaff
"Erica saved me $200 a month! I’m so thankful and grateful. My coverage is better and the price is a game changer for me financially. 100/10 service"
We responded:
"Thank you so much! I am so glad we could provide savings as well as better coverage,"
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Shannon Dykes

June 11, 2026

5  out of  5
rating by Shannon Dykes
"Vanessa was extremely helpful!"
We responded:
"Thank you so much for your kind review@"
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Jesse Lane

June 11, 2026

5  out of  5
rating by Jesse Lane
"Great price, great customer service! Vanessa handled all my questions and concerns with ease and saved me $70+ a month on my car insurance. Thank you, if I would give her 10 stars I would."
We responded:
"We're so happy to save you money AND give you great customer service! Thank you!"
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Cheyenne Sams

June 9, 2026

5  out of  5
rating by Cheyenne Sams
"Vanessa is hands down the best insurance agent I've ever worked with. She is always quick to respond, stays on top of everything, and makes the entire process easy and stress-free. No matter what questions I have, she gets back to me fast and always takes the time to explain things clearly.

Beyond being incredibly professional and knowledgeable, she's also one of the nicest people you'll ever meet. It's rare to find someone who genuinely cares about their clients the way Vanessa does. If you're looking for an insurance agent who is reliable, responsive, and truly goes above and beyond, I can't recommend Vanessa enough. State Farm is lucky to have her!"
We responded:
"Thank you so much for the amazing review, Cheyenne! We’re thrilled to hear Vanessa was responsive, professional, and made the process easy and stress-free!"
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Raymond Lewis

June 3, 2026

5  out of  5
rating by Raymond Lewis
"People.\n At Ken Waddell.\n State Farm Insurance were really, really helpful and nice, and they beat out a whole bunch of Companies that we were trying to get insurance with We have Our car in rentals, insurance\nMuch cheaper with state farm than we had with our past company , erie Insurance\n State phone, they saved us about about $70. Thank you all so much."
We responded:
"Raymond, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Ken Wandell’s Team here in our Elizabethton office. 
"
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Julian Burleson

May 26, 2026

5  out of  5
rating by Julian Burleson
"Considered changing auto policy. Did an online auto quote. Early next day Amanda at Ken Wandell’s office called to follow up. Amanda is the epitome of professionalism, she made the arduous task of changing insurance companies & purchasing auto insurance seamless, dare I say “enjoyable”! Amanda made everything so “enjoyable” I’m having her quote my home policy as well! I’ll be sure to review that process soon.
Thanks again Amanda!!"
We responded:
"Thank you so much for your review!"
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Kiana Williams

May 21, 2026

5  out of  5
rating by Kiana Williams
"Melissa is absolutely amazing! Beyond helpful, and so very sweet. Definitely recommend her for all of your needs!"
We responded:
"Thank you so much for your kind words and review. We appreciate you!"
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Tina Redd Fowler

May 18, 2026

5  out of  5
rating by Tina Redd Fowler
"Best service ever, best experience ever had dealing with insurance. Great prices, customer service is amazing go ask for Vanessa"
We responded:
"Thank you so much for your kind review, Tina! "
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Samantha Adams

May 16, 2026

5  out of  5
rating by Samantha Adams
"Erica with Statefarm goes above and beyond for her customers. She is the reason we are with Statefarm, I know my account is always looked out after with the best prices and discounts. Thank you Erica!"
We responded:
"Thank you so much for the 5 star review! We appreciate your business."
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judahwar1

May 7, 2026

5  out of  5
rating by judahwar1
"Great folks! Always friendly and super efficient."
We responded:
"Thanks so much!!"
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Macey Davis

May 4, 2026

5  out of  5
rating by Macey Davis
"I’ve had State Farm for years and it’s the best insurance company. They have great staff and shoutout to Erica for always being so helpful to all of my questions!"
We responded:
"Thank you for being part of the State Farm family!"
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Sue Miller

May 1, 2026

5  out of  5
rating by Sue Miller
"I have had Ken Wandell car insurance for many many years. I have never experienced any problems and have recommended and will continue to recommend them to my friends and family."
We responded:
"Hi Sue, thank you so much for your kind review! We’re grateful for your long-time trust and for the recommendation to your friends and family. "
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Lisa Bowman

April 21, 2026

5  out of  5
rating by Lisa Bowman
"Excellent service"
We responded:
"Thank you for the five-star review, Lisa! We try our best to make sure our customers receive excellent customer service! "
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Patty Eggers

March 24, 2026

5  out of  5
rating by Patty Eggers
"I spoke with Melissa and was so pleased with how she made me feel as if I had been a customer for a long time, although it was the first time I had been in their office. She was very informative about the insurance she wrote for me. I am so glad I went to them for help with my insurance needs. I would definitely recommend them to anyone."
We responded:
"Thank you so much for your kind words and being a valued customer!"
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Levi Field

March 24, 2026

5  out of  5
rating by Levi Field
"Melissa was very helpful throughout the entire process! I highly recommend her if you have any questions about insurance with State Farm!"
We responded:
"Thank you so much for your review. We are glad you are part of the State Farm family!"
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Alex Cruz

March 17, 2026

5  out of  5
rating by Alex Cruz
"We love Ken Wandell State Farm and have for years! My entire household is covered through them and Erica has always been so kind. Everyone that I’ve talked to has been quick, helpful, and kind. I recommend this place to everyone I know."
We responded:
"Thank you Alex, we are so happy to help with your insurance needs!"
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Douglas Grant

March 10, 2026

5  out of  5
rating by Douglas Grant
"Vanessa is great to work with. Anytime I need something, she makes herself available. She has always walked me through a claim and even walks me through making my Drive Safe app stays working. She is awesome to work with!!!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Vanessa has been so helpful and supportive. If you ever need anything else, don't hesitate to reach out!"
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Nancy Wilder

March 3, 2026

5  out of  5
rating by Nancy Wilder
"Friendly help and saved us quite a bit on insurance"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that we were able to help and save you money on your insurance. If you ever need anything else, we're here for you!"
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Kaitlin depriest

February 24, 2026

5  out of  5
rating by Kaitlin depriest
"It was a fast and easy process signing up for car insurance. Also cheaper than my last. Thank you. Very nice staff!"
We responded:
"Thanks Kaitlin, I'm glad we can take care of your car insurance needs!"
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charles lyons

February 12, 2026

5  out of  5
rating by charles lyons
"Vanessa made my claim so much easier !
She worked hard to make sure we were treated with the upmost respect ! I’m very grateful for her assistance during this hard time !"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Vanessa was able to make your claim process easier."
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Joe-Anna Frontz

February 4, 2026

5  out of  5
rating by Joe-Anna Frontz
"Such sweet people, very kind, answer all your questions. Erika is wonderful! Cheapest prices around and great service. So happy I’m insured with State Farm."
We responded:
"Thank you so much for your kind words. We are glad you are here too!"
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Linsey Edwards

February 4, 2026

5  out of  5
rating by Linsey Edwards
"State Farm customer service remains above and beyond other competitors, and working with Melissa at this office has only reinforced that. She has been an absolute pleasure to work with—from purchasing a vehicle just two weeks ago and having the insurance we needed within the hour, to seamlessly completing our transfer from Louisiana to Tennessee. Melissa and her team made the entire process incredibly easy and stress-free. I couldn’t recommend them more."
We responded:
"Thank you so much for your kind review! We're glad Melissa was able to transfer your policies to Tennessee so easily! "